Customer Engagement
Built on Trust. Sustained Through Engagement.
From innovation co-development to post-delivery support, every touchpoint is a chance to listen, learn, and lead with value. We believe that customer satisfaction isn’t a one-time metric, it’s a moving target we pursue with discipline, data, and dialogue.
Customer Engagement Highlights
75 Net Promoter Score
Reflecting exceptional customer trust and advocacy.
100% Customer complaints resolved
Through documented Corrective & Preventive Actions (CAPA).
0 Product recalls
Due to quality failure, underscoring strong systems and compliance.
Global Partner Audits
Multiple global partner audits successfully cleared with positive evaluations.
Expanded Coverage
Customer satisfaction tracking extended across all key verticals for deeper feedback integration.
We Build Stronger Partnerships
We view every customer relationship as a long-term partnership built on trust, transparency, and shared success. Our systems are designed to listen, respond, and continuously improve, ensuring we not only meet expectations, but consistently raise the bar.
Net Promoter Score Program
We formally assess customer experience and loyalty through the globally recognised NPS framework, capturing direct feedback across markets.
Co-Creation & Tech Enablement
We collaborate with customers at early stages of product development, offering technical expertise and transparent project management systems.
Complaint Management & Resolution
Our customer complaint system is digitised, time-bound, and backed by root cause analysis and CAPA (Corrective and Preventive Action) closure protocols.
Certifications & Compliance
Our facilities and systems are audited and approved by leading global customers, meeting industry certifications such as ISO 9001, ISO 14001, ISO 45001, and cGMP standards.
Transparent Communication Channels
Dedicated customer service teams, Q&A platforms, and quarterly reviews ensure constant alignment on expectations and delivery.
Engagement, Engineered for Excellence
We build enduring relationships with domestic and global customers through engagement that’s structured and measured.
Proactive Feedback Loops
Joint Innovation Programs
Technical Support and Service Excellence
Transparent Communication on Safety, Quality, and Delivery
Proactive Feedback Loops
Joint Innovation Programs
Technical Support and Service Excellence
Transparent Communication on Safety, Quality, and Delivery